Frequently Asked Questions

People's Postcode Lottery Winners

Signing up

How can I join People's Postcode Lottery?

The easiest way to join is to sign up online. Alternatively, call us on freephone number 0808-10•9•8•7•6•5. Throughout the year, Postcode Lottery sign up coupons are also sent to households across the country. Look out for them in the post!

What is the benefit of having more tickets with People's Postcode Lottery?
In our Street Prize, every ticket in one lucky postcode wins £10,000. So if you play with one ticket, and your postcode is chosen, you win £10,000. However, if you play with two tickets, you would win £20,000.

Similarly, with our Daily Prizes and the Sunday 6,000 postcode giveaway, these fixed amount prizes are awarded by ticket - so the more tickets you play with, the more money you win.

Prize funds in the monthly £100,000 draw and the Postcode Millions draw are shared on a per-ticket basis. The more tickets you play with, the greater your share of the total prize fund.

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How it works

Our Saturday Street Prizes, Daily Prizes and Sunday 6,000 postcode prizes all have fixed amount prizes awarded by ticket. If you have two tickets, you'll win twice the cash you'd have won playing with only one ticket.

In our monthly £100,000 draw and our Postcode Millions draws, a prize pot is allocated to one postcode area. Players in that postcode share the money according to how many tickets they have and their Postcode Million Points. The more tickets you play with and the longer you've been playing (measured by Postcode Million Points), the more money you win.

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Prizes

How can I find out whether I’ve won?
Finding out the winning postcodes is easy - simply visit the Draw Results section or call us on freephone number 0808-10•9•8•7•6•5.

When will I receive my winnings?

If you pay by Direct Debit or if you signed up by Credit Card, Debit Card or PayPal but have already registered your bank account details with us, your prize money will be transferred to your bank account within 28 days. If you haven’t registered your bank details with us yet, please ring us on freephone number 0808-10•9•8•7•6•5 and we can arrange to pay your winnings.

There are not many houses on my street; does that affect my chances of winning?

Not at all - all postcodes have an equal chance of winning, regardless of how many tickets are held in them. The more tickets you play with, the more prize money you receive.

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Postcode Millions & Postcode Millions Points

Postcode Millions winners

In 2013, we’ll hold six special Postcode Millions draws, giving our players the chance to win a share of massive £2 Million prize pots.

Do I need to buy separate tickets for the Postcode Million draws?
No, you will automatically be entered into Postcode Million draws. But don't forget – the more tickets you play with, the greater your share of the prize pot!

Postcode Millions Points (previously known as rollover points or bonus points) are loyalty points guaranteeing more money for players who have played for longer. Players with more points will win a greater share of the Postcode Millions prize pot. As soon as you start playing, you start to accumulate Postcode Millions Points. These points are reset at the beginning of each year.

* In accordance with the Gambling Act 2005, the maximum amount that can be won by a single ticket is 10% of the monthly UK ticket sales (up to and not exceeding £400,000).

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Draw Details and Payments

When do the draws take place?

You can win cash every day. Our Street Prize draws happen on a Saturday. We announce the results of our Postcode Millions Draws on a Saturday too. We give our players lots more chances to win, absolutely free, on other days with our Daily Prizes, monthly BMW draw and Dream Holiday prizes and our Sunday 6,000 postcode draw. All of our Draw Results are published online.

How much will my monthly payment be?

Each ticket costs £10 per month.

When will my direct debit payment be taken?

Direct Debit customers have their payments taken either at an early collection date (on or around the 10th of each month) or at a late collection date (around the end of each month). To find out when the payment for your ticket(s) is taken, please contact our Customer Experience team specialists on freephone number 0808-10•9•8•7•6•5.

Confused about payments?

Our payment system changed a little while ago, meaning it's now even easier to manage your tickets. Previously players with more than one ticket would see a single Direct Debit mandate. Now each ticket comes out under a separate Direct Debit mandate, simplifying the process of reducing your tickets. Therefore, please don’t be alarmed if you see more than one Direct Debit mandate on your account. For any questions, please call us on freephone number 0808-10•9•8•7•6•5.

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How does my ticket help good causes?

45p from every £2 ticket goes to supporting good causes in your area. By playing People's Postcode Lottery, you not only give yourself a chance to win great prizes, but you make the world a little better. Find out more about how your ticket supports charities.

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Logos of some of the charities which our players support

How can my charity benefit?

Money raised by our players is distributed to good causes across Britain by the grant giving trusts

• Postcode Care Trust

• Postcode Culture Trust

• Postcode Green Trust

• People's Postcode Trust

Visit www.postcodetrust.org.uk to find out more about our small grants scheme, which gives grants of between £500 and £10,000 to local projects and charities.

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Changing details and tickets

How can I reduce the number of tickets I play or cancel completely?

Simply call us on freephone number 0808-10•9•8•7•6•5 and our Customer Experience team specialists can make the change.

How can I change my personal information, including address, bank details etc?

• You can edit all your personal information except bank details by logging into the My Account area. Note that if you amend your address details using this functionality, your contact details are changed but it does not change your playing postcode. If you wish to change the postcode which you play with in our draws, please call the Customer Experience team on freephone number 0808-10•9•8•7•6•5.

• You can arrange amendments to all personal information by calling us on freephone number 0808-10•9•8•7•6•5

• You can submit a request for a change by post. Please write to the address below, stating what your previous details were and what you’d like to change them to be. You can also email your request to info@postcodelottery.co.uk.
  

People's Postcode Lottery

76 George Street

Edinburgh

EH2 3BU

United Kingdom

All requests will receive written confirmation of receipt and of any changes made.

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Why can't I sign in to the My Account area?

There are a number of possible reasons for this. You might have opted out of having a My Account login when joining People's Postcode Lottery, or you may never have had access setup. If this is the case, please call us on freephone number 0808-10•9•8•7•6•5.

How do I log into the My Account area?

You log into the My Account area using your email address and your password.

How do I change my email address?

If you wish to change the email address we have recorded for you, please log into My Account and go to the Change Details page.

How do I change my password?

If you wish to change your password for the My Account area, please log into My Account and go to the Change Password page.

I forgot my password. What can I do?

If you have forgotten your My Account login details, please visit the forgotten password page for assistance. Once you have reset the password, log into My Account using this new password. You can then change this password to be something more memorable in the Change Password page. If you need further assistance, please contact our Customer Experience team specialists on 0808-10•9•8•7•6•5.

How can I get access to the My Account area?

If you aren't a player, it's a great time to sign up. You can win cash prizes every single day. If you are a player, but don't have a password for the My Account area, contact our Customer Experience team specialists on 0808-10•9•8•7•6•5. They can guide you through setting up an account. If you aren't a player, you can still sign up for an account for free, with no obligation to buy tickets.

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Marketing and mailers

I already play the lottery so why are you sending me letters to join?

Sometimes we send out materials to existing players giving them the option of signing up for more tickets. The more tickets you play, the greater your share of the prize if your postcode is drawn as a winning postcode. You may also receive some unaddressed mail. However, if you wish not to receive any unsolicited mail you can register yourself with the UK’s Mailing Preference Service, and you’ll no longer receive such post.

How can I be removed from an email mailing list?
Simply click the unsubscribe button in the email you have received and follow the instructions. Alternatively you can call our Customer Experience team specialists on freephone number 0808-10•9•8•7•6•5 and ask them to remove you from the list, or email us.

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My ticket number

I was sent a card with my ticket number on in 2008 and I’ve not had a new one since. Can I have an updated one?
The ticket you received was part of a marketing campaign. As your ticket number is automatically entered into the draw, this card was for information only - players do not require them. Therefore you do not need a new card. However, if you sign up for an extra ticket you will receive a ticket with your welcome letter.

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I think I have received a scam letter or email. Can you advise?

Periodically, fraudsters will run lottery scams. Sometimes, these scams involve an individual posing as the People's Postcode Lottery. The scammers write to or email members of the public claiming they are winners of a special lottery award. The fraudsters then often ask for payment or bank details before they will transfer any 'winnings'.

The People's Postcode Lottery warns consumers that these letters and emails are scams and should be destroyed immediately. Please do not respond to them, and please do not provide any personal financial information.

Anyone who suspects they may have received a scam letter or email please call our Customer Services team on 0808-10•9•8•7•6•5 or email us on info@postcodelottery.co.uk and staff will be happy to advise.

The People's Postcode Lottery take such matters very seriously. We work with the police and the Office of Fair Trading to ensure such issues are resolved quickly and efficiently.

People’s Postcode Lottery urges consumers to be vigilant and look out for key warning signs* in any mailing or phone call telling them they have won any lottery:

• You cannot win a lottery unless you have entered

• Legitimate lotteries don't ask you to pay taxes, custom fees, insurance shipping or handling or any other fee before receiving your 'winnings'

• You will often be asked to send money upfront to the perpetrators by money transfer
  
  

Action Fraud is the UK’s national fraud reporting centre where you should report fraud if you have been scammed or defrauded. For more information visit http://www.actionfraud.police.uk/

*Taken from the Office of Fair Trading www.oft.gov.uk

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