Responsible Play


How does self-exclusion happen?

To self-exclude please send an email to People's Postcode Lottery at with 'Self-Exclusion' in the title and include your full name and address including postcode. Alternatively you can phone our helpline on 0808-10•9•8•7•6•5.

We shall mark your record accordingly within 2 working days of receipt of your self-exclusion notification and will send you confirmation that your instruction has been applied to your account. We will hold your details on a register to ensure that you aren't entered into any future draws and that we don't send you any promotional material.

If you have purchased tickets in our lottery and subsequently send us a self-exclusion notification your subscription will be cancelled immediately and any subsequent draws which have not been promoted and for which payment has been received will be refunded up to a maximum of £10 per monthly subscription. You will not be entitled to any winnings against future draws for which participation has been revoked following self-exclusion notification.

As People's Postcode Lottery operates multiple society lotteries, a notification of self-exclusion will automatically exclude playing from all lotteries we manage.

How long does self-exclusion extend to?

The minimum period of exclusion is 6 months. If you would like to enter our lottery again after this period you can call our helpline on 0808-10•9•8•7•6•5.

Personal responsibilities

In requesting self-exclusion you agree to provide full and accurate personal details, now and in the future, so as to ensure we are able to restrict your access to our services. If you do choose to self-exclude we will use all reasonable endeavors to ensure we comply with your self-exclusion. However, in agreeing to self-exclude you accept that you have a parallel undertaking not to seek to circumvent the self-exclusion.

Accordingly, neither People's Postcode Lottery, nor any of the society lotteries we operate on behalf of, takes responsibility or liability for any subsequent consequences or losses that you may suffer or incur if you commence or continue gambling by providing misleading, inaccurate or incomplete details or otherwise seek to circumvent the self-exclusion agreed.

Responsible Gambling

Postcode Lottery Limited is regulated by the Gambling Commission under licences 000-000829-N-102511-010 and 000-000829-R-102513-009.

The Lottery is only promoted to those aged 16 or older and no-one under the age of 16 is included in our promotional activities. We are committed to responsible play and work closely with GambleAware, ensuring players participate according to their own personal circumstances.

Support Available

If you are worried about your gambling or that of someone close to you, GambleAware can offer support and information. GambleAware provides information to help people make informed decisions about their gambling. They can be contacted on 0808-8020 133 and are open from 8am to midnight, seven days a week.