People's Postcode Lottery - Terms and Conditions

Terms and Conditions

The People's Postcode Lottery Terms & Conditions have been approved by

The Gambling Commission.

Remember to play the People's Postcode Lottery responsibly. For any assistance please contact Gamcare.

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Please also see the specific Terms and Conditions for the One Month Bonus Ticket Offer.

Please note that no rights are derived from this website. In case of a dispute the Terms & Conditions are final.

1. PEOPLE'S POSTCODE LOTTERY
2. PRIZE PLAN AND SPECIAL ROLLOVER DRAWS
3.WHO MAY ENTER THE PEOPLE’S POSTCODE LOTTERY
4. HOW TO PLAY THE PEOPLE’S POSTCODE LOTTERY
5. PAYMENT
6. CHANGES TO SUBSCRIPTION DETAILS AND CANCELLATIO
7. DRAWS & PRIZES
8. PRIVACY
9. LIABILITY
10. COMPLAINTS
11. LAW
12. CONTACT ADDRESSES
13. GLOSSARY

1.1 The People’s Postcode Lottery operates as a series of subscription-based Society Lotteries under the Gambling Act 2005 (each or all of which as the context requires being referred to as the “People’s Postcode Lottery”).
1.2 The People’s Postcode Lottery is managed by Postcode Lottery Limited (“PPL”), 37 Sheen Road, Richmond, Surrey TW9 1AJ acting as External Lottery Manager (“ELM”) (certificate number nr 829-N-102511-003 and 829-R-102513-003) for the Participating Charities.

1.3 The People’s Postcode Lottery is currently run (as at 1 January 2011) in support of the Participating Charities mentioned below:

1.3.1 People's Postcode Trust, 14 Links Place, Edinburgh EH6 7EZ. Registered Charity No. SC040387; Gambling Commission Licences: 000-018971-R-302358-003 and 000-018971-N-302359-004. The People’s Postcode Trust is a grant giving charitable trust which awards grant funding to community groups and charities.

1.3.2 Postcode Green Trust, Suite 4, 14 Links Place, Edinburgh EH6 7EZ. Registered Charity No. SC042544. Gambling Commission Licences: 000-030268-N-311788-001 and 000-030268-R-311787-001. The Postcode Green Trust awards funding to the following charities:

Northumberland Wildlife Trust. St Nicholas Park, Gosforth Newcastle upon Tyne, Tyne and Wear, NE3 3XT. Registered Charity No. 221819.

Scottish Wildlife Trust, 110 Commercial Street, Edinburgh, EH6 6NF. Registered Charity No. SC005792.

Wildlife Trusts Wales Limited of The Wildlife Trusts, UK National Office, The Kiln, Waterside, Mather Road, Newark, NG24 1WT. Registered Charity No. 1045167.

Woodland Trust, Woodland Trust (Enterprises) Limited, Trading as The Woodland Trust, Autumn Park, Dysart Road, Grantham,NG31 6LL. Registered Charity No. SC038885.

WWF-UK. Little Dunkeld, Dunkeld, Perthshire PH8 0AD. Registered Charity No. SC039593.

Yorkshire Wildlife Trust 1 St George's Place, York, YO24 1GN. Registered Charity No. 210807.

Yorkshire Dales Millennium Trust, Old Post Office, Main Street, Clapham LA2 8DP. Registered Charity No. 1061687.

1.3.3 Postcode Care Trust, Suite 4, 14 Links Place, Edinburgh EH6 7EZ. Registered Charity No. SCO42667. Gambling Commission Licenses: 000-030803-N-311904-001 and 000-030803-R-311903-001. The Postcode Care Trust will award funding to the following charities:

CHILDREN 1ST.83 Whitehouse Loan, Edinburgh, EH9 1AT. Registered Charity No. SC 016092; Gambling Commission Licences: 000-005188-R-308414-001 and 000-005188-N-308415-001

Children North East. 89 Denhill Park, Newcastle upon Tyne, NE15 6QE. Registered Charity No. 222041; Gambling Commission Licences: 000-008251-R-101780-001 and 000-008251-N-101779-001

Daisy Chain Respite Care and Family Support Centre, Calf Fallow Farm, Norton, Stockton-on-Tees.TS201PF. Registered Charity No. 1109792; Gambling Commission Licences: 000-010912-R-300418-003 and 000-010912-N-300419-003

Maggie’s Cancer Caring Centres. The Gatehouse, Western Infirmary, 10 Dumbarton Road Glasgow, G11 6PA. Registered Charity No. SCO24414; Gambling Commission Licences: 000-008251-R-101780-001 and 000-008251-N-101779-001

Missing People. 284 Upper Richmond West, London, SW14 7JE. Registered Charity No. 1020419; Gambling Commission Licences: 000-018295-R-300455-001 and 000-018295-N-300456-001

1.3.4 Soon to be set up, the Postcode Culture Trust, Suite 4, 14 Links Place, Edinburgh EH6 7EZ, will award funding to the following charities:

The Board Of Trustees Of The National Galleries Of Scotland (Trading As National Galleries Of Scotland) The National Galleries of Scotland, The Dean Gallery, 73 Belford Road Edinburgh, EH4 3DS; Gambling Commission Licence: 000-027923-R-309698-001 and 000-027923-N-309699-001

1.4 Five(5) draws will be held each month. Winners are announced on a weekly basis.

1.5 The schedule of Draws which benefit a specific Participating Charity will be published on the Website.

1.6 Players should note that Participating Charities are independent bodies. PPL shall seek at all times to represent the activities of Participating Charities fairly and accurately and will provide information about each organisation on its website and across its marketing initiatives. The financial support PPL raises for each charity is unrestricted. Therefore the allocation of funds raised by the People’s Postcode Lottery to specific projects or activities is determined by the relevant Participating Charity in accordance with its priorities and objectives and not PPL.

1.7 Draws shall be held to benefit Participating Charities based in parts of Great Britain with a view to reflecting over the course of a year, as fairly as possible, the distribution of Tickets entered into those Draws across the constituent parts of Great Britain (England, Wales, Scotland, identified by reference to the postcode nominated by the Player).

1.8 At least 20% of the proceeds of each lottery shall be paid to the Participating Charity on whose behalf it is promoted. View the charity calendar here »

2.1 At all times up to 45% of the proceeds of the People’s Postcode Lottery shall be paid out as prizes as set out in the provisions of this Rule 2.
2.2 Every Player with one or more Tickets in the Street Prize postcode and winning postcode sector will win a prize. Winners with more than one Ticket win more than one prize if their postcode is drawn. As set out in Rule 3.3, certain classes of person connected with PPL may only claim a prize up to a limit of £5,000.

2.3 Only current active Players shall be eligible to receive a prize in any Draw.

2.4 No individual Ticket shall be entitled to a prize in excess of the maximum amount specified by applicable laws. In the case of Players purchasing Tickets in Great Britain this means, as set out in the Gambling Act 2005, no individual Ticket shall be entitled to a prize in excess of 10% of the draw proceeds of the People’s Postcode Lottery.

2.5 Four monthly “Postcode Street Prizes” will be awarded to the sum of £10,000 per ticket to those playing in the winning postcode. A “Postcode Sector Prize” of £20 per winning ticket in the postcode sector will also be awarded, other than for a week where a “Special Rollover” Draw is made (see rule 2.6). Subject to Rule 2.4, PPL may offer additional cash or non-cash prizes from time to time and details of these will be publicised on the Website and elsewhere.

2.6 A “Special Rollover Draw” shall be made for a special roll-over prize. A monthly “Special Rollover Draw” of £100,000 will be identified by Postcode Lottery as the “Postcode Diamond Draw”, “Monthly £100,000 draw” or some other title to distinguish it from other draws. A “Special Rollover Draw” of £1 million or more shall be held up to four times a year, replacing the monthly £100,000 draw on such occasions. Such a draw will be identified by Postcode Lottery as “Postcode Rollover”, “Postcode Millions” or some other title to distinguish it from regular Draws. The increased prizes for all of the Special Rollover Draws are built up from the balance of the unallocated prize funds among the current active Players at the relevant time. A BMW shall also be won in all of these draws. From time to time, draws may be promoted which are open to players based outside Great Britain (England, Scotland, Wales) and where this happens a contribution to the prize of no less than the same amount per Ticket shall be made in respect of all such players. Unless otherwise specified on the Website, prizes for the Special Rollover Draw shall be awarded as set out in the remaining provisions of this Rule 2.

2.7 Having regard to Rule 2.4, as much as possible of the first 50% the prize fund shall be shared out among all Tickets in the winning postcode. All Tickets in the postcode sector shall share the remainder of the prize fund. The share per Ticket of the prize fund shall be weighted by reference to the number of Bonus Points a Ticket has accrued depending on the weeks that the Ticket plays as set out in Rule 2.9.

2.8 If, by reason of Rule 2.4, it is not possible to allocate all the unallocated prize funds among the Tickets in the winning postcode then the balance of any prize funds shall be allocated among all Tickets in the winning postcode sector on the same basis as is set out in Rule 2.7. If there remain any unallocated prize funds at that point they will be divided equally among all Tickets in the winning postal district. Again shares of prizes shall be weighted by reference to the number of Bonus Points a Ticket has accrued as set out in Rule 2.9.

2.9 One Bonus Point is allocated to each active Ticket for each Draw in which that ticket has participated, and are collected throughout the calendar year (January- December) and reset every year. So, for example, a Ticket with 10 accrued Bonus Points will receive twice as large a share of the ‘Special Rollover Draws’ prize as a Ticket with 5 Bonus Points (‘Postcode Millions’ or ‘Postcode Rollover’ draws only). When a Player moves to a new postcode and acquires a new Ticket number, the Bonus points will be transferred to the new Ticket. Bonus points are not valid for other prizes (ie Street Prize or Diamond Draws). The amount of money received through Bonus Points is always rounded down- for example £100.30 would become £100. Bonus Points accrued on past, cancelled tickets will not be counted towards ‘Special Rollover Draws’.

2.10 Bonus Points do not contribute towards the calculation of any prize for any special “European Postcode Millions” draw

3.1 The People’s Postcode Lottery will be played throughout Great Britain comprising all postcodes in Great Britain for which Tickets have been bought. All valid postcodes belonging to Great Britain may participate in a specific Draw. The Gambling Act covers Great Britain only (England, Scotland and Wales) so residents in Northern Ireland are not eligible to enter the People’s Postcode Lottery. In the case of Special Rollover Draws open to players from outside Great Britain, all valid postcodes for which Tickets have been bought outside Great Britain shall be eligible to participate in that Special Rollover Draw.

3.2 The following persons may enter the People’s Postcode Lottery:

3.2.1 Any natural person over the age of 16 years, and
3.2.2 Any corporate body incorporated and with a registered office address in Great Britain.

3.2.3 who, in either case, has a bank account which supports direct debit payments or access to credit or debit card facilities or paypal or other payment providers which can be used to make payments on a recurrent basis.

3.3 The following persons shall only be permitted to enter the People’s Postcode Lottery on the condition that any individual prize with a value of more than £5000 shall (at their option) either be donated to PPL for inclusion in the prize fund for subsequent Draws or donated to one of the Participating Charities benefitting from the People’s Postcode Lottery:

3.3.1 The directors and employees who constitute PPL’s management team;

3.3.2 The trustees of the societies participating in the People’s Postcode Lottery from time to time; and

3.3.3 The directors and senior employees of certain key contractors and suppliers who are involved in the supply of goods and services to PPL (where notified by PPL in writing from time to time).

3.4 Each Player agrees to be bound by the Rules, any applicable provisions of the Act and any relevant regulations made there under from time to time. PPL shall not be liable for any loss or damage (including loss of the opportunity to enter the People’s Postcode Lottery and/or the right to receive a prize) suffered by a Player if such Player has not complied with the Rules. The Rules may be amended by PPL from time to time. Any amended Rules will be published on the Website 28 days in advance of taking effect.
3.5 We recognize that, while subscription based society lotteries offer the lowest risk of problem gambling, individuals may wish to self exclude themselves from participation in the People’s Postcode Lottery. As such, we offer a self exclusion process. To self-exclude please email info@postcodelottery.co.uk with ‘self exclusion’ in the title, and include all contact details (email, postal address, phone number(s)). Minimum period of self exclusion is 6 months.

4.1 Tickets will normally cost £2 per Draw based on a monthly cost per Player of £10. Players may choose to pay an equivalent amount in Euros as specified in Rule 4.11. In the case of certain Special Rollover Draws, the price per ticket may be that which, as reasonably determined by PPL, approximates to the equivalent in pounds sterling of one Euro. Details will be published on the Website. The price per Ticket for each Draw shall always be the same.

4.2 Tickets purchased by Players shall be entered into the next round of monthly Draws occurring following the monthly collection of payments. Players’ collected payments will be placed into an intermediate holding account and used to purchase Tickets in 5 Draws over the subsequent month. Tickets purchased will specify a unique Ticket Number.

4.3 A maximum of 499 different combinations of the three digit number referred to in Rule 4.2 is available for each postcode. If all of the available combinations for a Player’s nominated postcode have already been allocated to other persons at the time of the Application or Ticket purchase, PPL will specify an alternative postcode randomly selected by PPL in the confirmation. This procedure shall also apply in cases of Applications which do not have a registered postal address.

4.4 Prospective Players can apply for registration by completing an Application. This can be via a number of channels including the Website, telephone, coupons published in certain newspapers and magazines or communicated via direct mailings or by other methods which may be made available by PPL from time to time. In each event, the Application constitutes the applicant’s authorisation of PPL to collect payment for 5 (five) Draws in advance, but never more than the playing rounds in the following month, from the applicant’s designated bank account or debit or credit card account as applicable until this authorisation is revoked. The collected payment will be placed into an intermediate holding account, and payments for chances in individual Draws will be taken from the nominated account on a weekly basis.

4.5 The Application will require prospective Players to provide at least the following information:

4.5.1 The number of Tickets to be purchased for each Draw;

4.5.2 The Player’s name, full address, postcode, telephone number, date of birth and (where applicable) email address. The full address specified must be the Player’s main residence (or, for corporate bodies, the registered office) and must include a valid GB postcode; and

4.5.3 The Player’s bank or building society details together with an instruction to such bank or building society to pay the Subscription by Direct Debit. Alternatively Players who wish to choose the option to pay by credit or debit card via the website must provide valid credit or debit card details.

4.6 The Direct Debit Guarantee applies to all Direct Debit arrangements set up by Players. Any Player can cancel a Direct Debit at any time by writing to that Player’s bank or building society. Players are requested to send a copy of any such cancellation letter to PPL.

4.7 PPL shall be entitled to take steps necessary to verify the above information and to process the Application, including conducting checks with the bank or building society specified in the Application to ensure that the direct debit instruction has been duly authorised. PPL may (in its absolute discretion) refuse to accept an Application for any reason.

4.8 Following acceptance of an Application, PPL will issue the Player an “Advance Notice Letter” confirming the set up of a Subscription by email or post. The confirmation will specify the name of the Participating Charities. It will also specify the Ticket Number for each Ticket purchased.

4.9 IMPORTANT: The Advance Notice Letter will contain a Player’s Ticket Number. This Ticket Number should be checked carefully to ensure the included postcode is that which the player has stated they wish to play. Should this be incorrect, or should the player wish to change their designated playing postcode (for example in the instance of a change of place of residence), the responsibility lies with the player to contact PPL and advise of this change. The player should only do so in writing to Customer Services. The player will then receive a confirmation of the change. PPL accepts no liability for prizes lost as a result of a player not following this guidance.

4.10 Players who discover an error in the information included in an Application or the confirmation, or any discrepancy between the Ticket Number shown on the confirmation and that which appears on the Player’s bank statement can correct this by notifying PPL by email or in writing to the address set out in the Contact Address section below. PPL will make the required correction as soon as reasonably possible but shall not be liable for any loss or damage (including loss of the opportunity to enter the People’s Postcode Lottery and/or the right to receive a prize) suffered by a Player until such correction has been made. Any correction notified to PPL will only become effective once PPL has made the correction. Where the error relates to the Ticket Number(s) allocated to a Player, the corrected Ticket Number(s) shall only be valid in respect of the Draws in which the corrected Ticket Number(s) are included.

4.11 PPL can accept payment in Euros from Players who wish to set up direct debits from Euro bank accounts. Subscriptions in Euros shall be charged at a conversion rate, as reasonably determined by PPL, which approximates to the Euro equivalent of the cost of a Subscription in pounds sterling. Any persons wishing to enter in this way should contact PPL’s call centre at 0808 10 9 8 7 6 5.

4.12 Subject to Rule 4.3, the Ticket Number shall comprise:

4.2.1 The Player’s nominated postcode, and

4.2.2 A random three digit unique number generated by PPL.

5.1 Payments for Tickets can only be made by Players in advance by direct debit or by debit or credit card when signing up via the Website.

5.2 The Advance Notice Letter sent to Players will contain a Calendar of direct debit collection dates and Draw dates. It is the Player’s responsibility to ensure that there are sufficient funds in the nominated bank account (or available on any debit or credit card) on the relevant date. If this is not the case the bank may impose a penalty charge for the collection. The first direct debit will occur approximately 14 days prior to the date of the first Draw, in which the Player’s Ticket(s) participate. By taking out a Subscription, a Player authorises PPL to collect payment in advance instalments of at least 5 (five) Draws (i.e. the number of playing rounds in the following month), from the designated bank account or debit or credit card account as applicable until this authority is revoked, subject to £10 per month. PPL shall have no liability for any loss or damage of subscription coupons or other written entries (including loss of mail), which may have prevented a Player of the opportunity to enter the People’s Postcode Lottery.

5.3 No Ticket Number(s) will be entered into a Draw unless PPL has received all amounts payable for the Ticket(s) relating to such Ticket Number(s) at least 24 hours prior to the date of the relevant Draw.

5.4 If there is a dispute regarding whether Ticket(s) have been paid for, or when such payments were made, such dispute shall be resolved by reference to the payment details included in an official statement from the bank or building society or debit/ credit card operator from which direct debit payments are taken.

6.1 Subscriptions may be cancelled at any time giving PPL 28 days’ notice in writing to the relevant address set out below (or via any other methods specified by PPL from time to time). When PPL has received this notice:

6.1.1 It will cancel future direct debit payments from the Player’s bank or building society account; and

6.1.2 If any amounts are debited from the Player’s bank or building society account prior to such cancellation taking effect, but which have not been used to pay for Tickets in future Draws of the same month, they will be refunded, no refund is possible in the case of payments already made by credit or debit card and in such a case the Player’s Ticket will be entered into the relevant Draws.

6.2 Any change to the details provided in an Application should be notified to PPL by email or in writing to the contact details set out below. Any Player who wishes to change the bank or building society specified in an Application must complete a new direct debit instruction. Further information about how to do this is available from PPL upon request.

6.3 If the postal address specified in an Application changes, a Player may request (by email or in writing to the relevant address set out below) replacement Ticket Number(s) from PPL incorporating a new nominated postcode. If all the available three digit unique number combinations for the new nominated postcode (see Rule 4.3) have already been allocated to other persons, the Player’s existing Ticket Number(s) will continue to apply. Bonus Points earned under a Ticket registered at one address may be carried forward to a subsequent address.

7.1 Prior to the date of each Draw, PPL shall inform Players by publishing on the Website :

7.1.1 The date on which the results of the Draw will be announced,

7.1.2 Details of the prizes available in the Draw; and

7.1.3 The name of the Participating Charities which will benefit from the Draw, and shall issue Subscribers with this information directly by issuing a Draw calendar.

7.1.4 and shall issue Players with this information directly by issuing a Draw calendar.

7.2 In each Draw, the winning Ticket Number(s) will be selected at random by a computer program, which is annually certified by NMI Certin.

7.3 Each Draw shall be conducted by the Designated Officer in the presence of an independent solicitor. The Designated Officer and the independent witnessing solicitor shall record the winning Ticket Number(s) in writing.

7.4 The Designated Officer is entitled to declare the drawing ceremony null and void if he observes or suspects any irregularity or failure in the procedure and to order a new drawing ceremony.

7.5 Only those Ticket Numbers for which payment has been received are eligible to take part in the relevant Draw. In the event of an error in announcement of winning Ticket Numbers the Designated Officer shall be responsible for confirming the correct Ticket Numbers.

7.6 The Designated Officer determines the sequence of the prizes being drawn.

7.7 The results of each valid Draw, being the winning Postcode(s), will be published on the Website on a weekly basis and may also be publicised in any other manner determined by PPL from time to time. The following information will be published in relation to each valid Draw:

7.7.1 The winning Postcode(s);

7.7.2 The amounts or identity of each prize awarded to the winning Players. All winners of cash and other prizes will be notified accordingly by PPL by post and email when available.

7.8 The results of any Draw published on the Website or in any other source shall be for information purposes only and prizes shall only be awarded to the winning Ticket Number(s) recorded by the Designated Officer and the independent witness under Rule 7.3.

7.9 PPL reserves the right to withhold payment of any prize until it is entirely satisfied that:

7.9.1 The person claiming such prize is validly registered in PPL’s records against the winning Ticket Number(s) and has fully complied with the Rules;

7.9.2 All amounts due for the Tickets associated with the winning Ticket Number(s) have been paid.
Without prejudice to the above, PPL reserves the right to withhold payment of any prizes if it reasonably suspects the occurrence of fraud in relation to any Draw(s).

7.10 PPL may require proof of age to be produced before paying out any prize.

7.11 PPL may at its absolute discretion pay out a prize to a person whom it is satisfied is the duly authorised representative of a person under a legal or other disability.

7.12 Prize monies shall be paid out as follows:

7.12.1 for Players who pay by direct debit, the relevant sum shall be paid into the bank or building society account specified on the Player’s Application (or any new bank or building society account notified in accordance with Rule 6 provided that such notification was received by PPL in sufficient time);

7.12.2 Players who pay by credit or debit card may have prizes paid out to that card; and

7.12.3 Players who pay by bank cheque or bank giro payslip shall have prizes paid out to their bank account.

7.13 Any cash prizes, which PPL has been unable to pay because it does not have the correct bank or building society details and which have not been claimed within 6 months after the date of the relevant Draw, shall be void and shall instead be donated by PPL to the society or societies associated with the relevant Draw. PPL shall have no liability for any loss or damage suffered in relation to a failure to claim a prize in accordance with this Rule 7.13.

7.14 Either prior to the relevant Draw or afterwards, PPL may elect (in its absolute discretion) subject to complying with these Rules to:

7.14.1 Allocate more than one prize to a winning Ticket Number;

7.14.2 Allocate an enhanced prize to a winning Ticket Number (based on the length of the relevant Subscription or any other basis lawfully determined by PPL from time to time); and/ or

7.14.3 Offer a Player with a winning Ticket Number the chance to participate in a skill game. Such chance may include the participation in a TV quiz or TV game show.

7.15 Winners of non-cash prizes are not entitled to a cash equivalent.

7.16 PPL shall announce the winning postcodes and the prizes which have been won each month as it sees fit by publication via selected media, press and on its website.

8.1 Players agree that by making an Application, PPL may process their personal data for the purposes and in the manner described in the privacy policy posted on the Website from time to time.

9.1 Neither PPL nor any of the societies participating in the Postcode Lottery from time to time shall be liable to a Player for any loss or damage suffered by a Player arising from:

9.1.1 Any delays or failures in the postal service or other delivery methods used by PPL or Player from time to time;

9.1.2 Any delays or failures in any system used by PPL or a Player to transmit emails to the other;
9.1.3 Any failure in the computer program or other method used by PPL from time to time to generate winning Ticket Number(s);

9.1.4 Any delays or failures in the banking system used to transmit payments between PPL and a Player (or vice versa);

9.1.5 Any refusal by PPL to accept an Application or the termination by PPL of an existing Subscription;

9.1.6 The selection of alternative postcode(s) under Rule 4.3;

9.1.7 Any event beyond the reasonable control of PPL.

9.2 Subject to Rule 9.3, Neither PPL nor any of the societies participating in the Postcode Lottery from time to time shall be liable to any Player in contract, tort, negligence or otherwise for any indirect or consequential loss suffered by a Player in relation to participation in the Postcode Lottery (including any loss of an opportunity to enter the Postcode Lottery and/or the chance of winning a prize).

9.3 Nothing in these Rules shall operate to exclude or restrict the liability of PPL or any of the societies participating in the Postcode Lottery from time to time for:

9.3.1 Death or personal injury resulting from negligence;

9.3.2 Breach of the obligations arising from section 12 of the Sale of Goods Act 1979;

9.3.3 Fraud

10.1 Any complaints relating to the People’s Postcode Lottery should be sent by email or letter to the relevant address below giving full details of the complaint and supporting documentation if applicable. Any complaint relating to a particular Draw should be made within 3 (three) months after the date of such Draw. Complaints or prize claims will not be accepted by PPL after this time, unless such a claim relates to a prize which PPL has been unable to pay in the circumstances set out in Rule 7.9.

10.2 All complaints and disputes will be referred to PPL’s disputes committee (including disputes relating to the validity of any Subscription or Ticket and the awarding of any prize), which shall investigate the complaint and/ or dispute reasonably and in good faith prior to making any decision.

10.3 If the dispute is not resolved to your satisfaction, Tods Murray LLP are willing to act as an independent mediator to seek to resolve any dispute as an alternative to litigation.

11.1 The Rules and all matters arising from or connected with them are governed by English law. Subject to Rule 10, the courts of Scotland and England shall each have non-exclusive jurisdiction to settle any dispute arising from or connected with the Rules or the People’s Postcode Lottery.

Comments, questions or complaints should be sent to the following address:

Email: info@postcodelottery.co.uk

Post:

Customer Care Centre

G2, Great Michael House

14 Links Place

Edinburgh

EH6 7EZ

13.1 An application to register with PPL for a Subscription to the People’s Postcode Lottery; "Bonus Point" Points credited to a Player by Postcode Lottery for the purposes of determining a share of a prize awarded in a “Special Rollover Draw” over £1 million or over, referenced as “Postcode Millions” or similar as set out in Rule 2.9 – these may be branded “Belter Points”, “Millions Points” or otherwise by PPL from time to time; "Draw" The process by which winning Ticket Number(s) are selected by PPL, as described further in Rule 7;"Designated Officer" The PPL employee designated to conduct Draws; "Gambling Commission" The Gambling Commission as established under the Act; “Participating Charities” means those societies and charities on whose behalf lotteries forming part of the People’s Postcode Lottery are promoted as listed on the Website from time to time and being initially as set out in Rule 1.3; “Player” means each Player who holds a Ticket or Tickets having a Subscription; “PPL” Postcode Lottery Limited; "Rules" The rules of the People’s Postcode Lottery set out below, as amended by PPL from time to time; "Special Rollover Draw" as defined in Rule 2.6; "Subscription" An entitlement to enter one or more Draws in the People’s Postcode Lottery, which shall continue on a rolling basis until terminated by you or PPL; "Ticket" The entitlement for a Player’s Ticket Number to be entered into Draws in a lottery during the period of the relevant Subscription in accordance with the Rules; "Ticket Number" The number which uniquely identifies a Ticket, as confirmed on a Player’s bank statement, and which is entered into each relevant Draw, as described further in Rule 4.2; and "Website" The website accessible at www.postcodelottery.co.uk

Terms and Conditions

1. PEOPLE'S POSTCODE LOTTERY

2. PRIZE PLAN AND SPECIAL ROLLOVER DRAWS

3.WHO MAY ENTER THE PEOPLE’S POSTCODE LOTTERY

4. HOW TO PLAY THE PEOPLE’S POSTCODE LOTTERY

5. PAYMENT

6. CHANGES TO SUBSCRIPTION DETAILS AND CANCELLATIONS

7. DRAWS & PRIZES

8. PRIVACY

9. LIABILITY

10. COMPLAINTS

11. LAW

12. CONTACT ADDRESSES

13. GLOSSARY