Question 1

What is self-exclusion/is self-exclusion for me?

Accepted Answer

Self-Exclusion is a formal process whereby if you feel that gambling may be impacting on your life, you request to be prevented from participating in the multiple society lottery draws managed by Postcode Lottery for a minimum period of at least six months. You can choose to self-exclude for up to five years.

The period of self-exclusion may, on request, be extended for one or more further periods of at least six months.

GamCare provide a self-assessment questionnaire to assess the impact that gambling is having on your life. This can be found at https://gamcare.gamtest.se/

This process should NOT be used if you simply wish to cancel or stop playing temporarily.

Question 2

Can I change my mind?

Accepted Answer

You should be aware that Self-Exclusion is an irreversible process. Once you self-exclude, we will block your account and you may not apply to play again, until the Self-Exclusion period you have chosen has expired.

Question 3

How long can I self-exclude for?

Accepted Answer

You can choose to self-exclude for a period of between 6 months up to five years. The period of self-exclusion may, on request, be extended for one or more further periods of at least six months. You will remain self-excluded after the end of your chosen period unless you take positive action to play again.

Question 4

What if I don't choose how long I want to self-exclude for?

Accepted Answer

If you do not specify the term of your self-exclusion, we will self-exclude you for five years, and you will not be able to play again until this period has expired.

Question 5

Do I need to self-exclude with other gambling providers?

Accepted Answer

When you self-exclude with us, this only applies to participation in the lotteries which Postcode Lottery manage.  You should therefore also self-exclude with other gambling providers.

Question 6

Will I be allowed to play after the self-exclusion period?

Accepted Answer

Once the self-exclusion period has expired, your account will remain in this status unless you contact our Customer Experience Team on [0808 109 8765](tel:08081098765) to reactivate it. If, at that time, you do choose to re-commence play, your account will be subject to a further 24-hour cooling off period. We will look to interact with you to ensure playing is the best option for you.

Question 7

What happens if I would like to play again?

Accepted Answer

Self-Exclusion is an irreversible process. Once you self-exclude, we will block your account and you may not apply to play again, until the Self-Exclusion period you have chosen has expired.

Question 8

Can I self-exclude for someone else?

Accepted Answer

You cannot self-exclude for someone else, but should you feel that gambling is causing a problem for a friend or family member, you can contact a service such as [www.begambleaware.org](http://www.begambleaware.org/), [GamCare](https://www.gamcare.org.uk/), or call the national gambling helpline on [0808 8020 133](tel:08088020133).

Responsible Play

Potential indicators of a problem

Steps which can be taken if you are concerned that you or a loved one may have a gambling problem

Frequently Asked Questions

Steps which can be taken if you are concerned that you or a loved one may have a gambling problem

Frequently Asked Questions