Contact Us

Please note our opening hours will be 9am-5pm on Tuesday 30 December. Our offices will be closed from 31 December to 4 January inclusive. Check our player FAQ for answers to common questions.

To make changes to your subscription, you can find out more about how to update your details & ensure you provide all the necessary information within the form.

If you wish to cancel, please fill out our request to cancel form

If you choose to contact us by using the form, or by email or letter, we will send you confirmation of your change after it has taken effect. If you wish to make a change ahead of the next monthly draws, we strongly recommend that you call us on the freephone number 0808 168 2511.