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To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at info@postcodelottery.co.uk.

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If you have a query about the lottery or need help with your subscription, we're here to help. Check our Player FAQ for answers to common questions.

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Changes to your subscription

If you wish to cancel your subscription, please call us on freephone number 0808 109 8765 or use the form opposite.

If you wish to change your address or playing postcode, see our guide on how to change your details.

If you choose to contact us by email or letter, your update is not in place until we confirm your change. If you wish to make a change ahead of the next monthly draws, we strongly recommended that you call us on freephone number 0808 109 8765.