If you have a query about the lottery or need help with your subscription, we’re here to help.


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Our details

Trading address

28 Charlotte Square

Company registration number: 04862732

VAT registration number: 848 3165 07

Changes to your Subscription

Our Customer Experience team can make any changes to your subscription for you.

If you wish to reduce your number of subscriptions, change your subscriptions or cancel completely, simply call us on freephone number 0808 109 8765.

If you wish to change your address or playing postcode, see our guidance on how to change your address or postcode.

Charity Funding

Want to apply for direct funding for your charity? The following Trusts are open to grant applications from registered charities and other not-for-profit community groups:

Helpline opening hours

Monday - Friday

09:00 - 21:00


09:00 - 17:00


09:00 - 17:00

Gambling Commission

Keeping gambling fair and safe for all.

Visit the Gambling Commission