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If you have a query about the lottery or need help with your subscription, we’re here to help. Check the Player FAQ for instant answers to common queries!

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Helpline opening hours

Monday - Friday

Saturday - Sunday

Changes to your subscription

If you wish to cancel your Direct Debit subscription, you can do this with your bank. This will take immediate effect.

If you wish to change your address or playing postcode, see our guidance on how to change your address or postcode.

If you choose to contact us by email or letter, your update is not in place until we confirm your change. If you wish to make a change ahead of the next monthly draws, it's strongly recommended that you call us on freephone number 0808 109 8765.