If you have a query about the lottery or need help with your subscription, we’re here to help.


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Our details

Trading address

28 Charlotte Square

Company registration number: 04862732

VAT registration number: 848 3165 07

Changes to your Subscription

If you wish to cancel your Direct Debit subscription, you can do this with your bank. This will take immediate effect.

If you wish to change your address or playing postcode, see our guidance on how to change your address or postcode. If you choose to contact us by email or letter, your update is not in place until we confirm your change. If you wish to make a change ahead of the next monthly draws, its strongly recommended that you call us on freephone number 0808 109 8765.

Charity Funding

Want to apply for direct funding for your charity? The following Trusts are open to grant applications from registered charities and other not-for-profit community groups:

Helpline opening hours

Monday - Friday

09:00 - 20:00


09:00 - 17:00


09:00 - 17:00

Gambling Commission

Keeping gambling fair and safe for all.

Visit the Gambling Commission