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To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at info@postcodelottery.co.uk.

Contact Us

Our offices will be closed on Tuesday 16 December. We will be back open from 9am on Wednesday 17 December. Apologies for any inconvenience. Check our player FAQ for answers to common questions.

To make changes to your subscription, you can find out more about how to update your details & ensure you provide all the necessary information within the form.

If you wish to cancel, please fill out our request to cancel form

If you choose to contact us by using the form, or by email or letter, we will send you confirmation of your change after it has taken effect. If you wish to make a change ahead of the next monthly draws, we strongly recommend that you call us on the freephone number 0808 168 2511.

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Our details

Helpline opening hours

Monday - Friday

Saturday