Your browser or operating system is not supported

If you view our website on this device, the site will not display as intended. Some functionality may not work correctly.

We recommend you upgrade your software or view our website on an alternate device or browser.

To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at info@postcodelottery.co.uk.

Skip to Main Content

Draws & Payments

If I have a problem with my Direct Debit setup, who should I contact?

People's Postcode Lottery partners with Trustly to provide safe and secure Direct Debit setup. Trustly is a licensed payment service provider that handles the technical aspects of the Direct Debit registration and ensures your data remains secure. If you experience any problems with creating a new Direct Debit, please Contact Us and our Customer Experience team can advise.

Didn’t find what you were looking for?

See all Frequently Asked Questions