What happens when I win a prize?
For our big Street Prize winners, we'll see you in person - you'll get a knock at the door and an amazing cheque hand delivered!
£1,000 Daily Prize winners are informed by post and where possible by phone call to congratulate them personally. Please note we'll need you to answer two security questions in order to confirm your identity. We need to be sure we are speaking to the account holder before we reveal any important information like a win. We never ask for any sensitive bank information such as your bank account PIN.
Saturday's and Sunday's cash prize winners are notified the following week by post, email or SMS.
For players who have registered bank account details on file, prize money is usually automatically transferred into your bank account within 28 days. However, if you do not pay by Direct Debit, we may need you to contact us to claim your prize money, depending on how much you have won.
Players paying by Direct Debit:
If you pay for your subscription by Direct Debit, your prize money will be automatically transferred into your bank account within 28 days.
Players paying by other payment methods:
If you pay for your subscription by other payment methods and you have already registered your bank account details with us, your prize money will be automatically transferred within 28 days. If you haven't registered your bank details with us, and you've won more than £3,000 per subscription, you'll need to register a bank account to receive your prize money. You will be required to provide two forms of identification - a driver's licence or passport - and a recent bank statement clearly showing your name, account number and sort code. Please email scans of the documents to firstname.lastname@example.org or post photocopies to People's Postcode Lottery, 28 Charlotte Square, Edinburgh, EH2 4ET. On receipt of these, your prize money will be transferred into your bank account within 28 days. Please provide your bank account information within six months of your win to enable us to make this prize payment.
If you have any questions, please call us on freephone number 0808 109 8765 or see Contact Us for other ways to get in touch.
How do I claim my prize?
With People's Postcode Lottery, your prize money is automatically paid into your account within 28 days of your win. If you do not pay by Direct Debit, haven't previously registered bank details with us, and you win more than £3,000 per subscription, you will need to provide bank account information. In that case, please ring us on freephone number 0808 109 8765 and we can arrange to pay your winnings. Please confirm this bank account information to us within six months of your win.