People's Postcode Lottery (a trading name of Postcode Lottery Limited, a company incorporated and registered in England and Wales with company number 04862732 whose registered office is at c/o Gallaghers, PO Box 698, Titchfield House, 69/85 Tabernacle Street, London) is committed to protecting the personal information of all its service users. We recognise our obligation to keep personal information secure and believe that it's important for our customers to know how we treat their personal information. This policy applies to personal information collected by People's Postcode Lottery, about applicants to, and players of, People's Postcode Lottery and visitors to its website(s) and social media platforms. The lottery is administered by People's Postcode Lottery, a member of the Novamedia group of companies. People's Postcode Lottery is the data controller of the information collected for the purposes of the lottery.
If you have any questions or concerns about how People's Postcode Lottery use your personal information, please contact
Data Protection and Privacy
People's Postcode Lottery
28 Charlotte Square
Tel 0808 109 8765
By applying to participate in People's Postcode Lottery or using the People's Postcode Lottery website(s) and social media platforms you acknowledge that you have read the terms of this policy and that you consent to the use of your personal information for the purposes, and in the manner, set out in this policy.
If you do not wish to provide your personal information on the basis set out in this policy you should not provide your personal information. In that case, we regret that you will not be able to participate in People's Postcode Lottery.
Postcode Lottery Limited complies with the United Kingdom Data Protection Act 1998, the Human Rights Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003 in the collection and processing of personal information.
People's Postcode Lottery employs cookies (that is, small data files that are downloaded to your computer) to store the necessary transaction information during your visit to our website(s). Most Internet browsers will allow you to change settings so that they do not accept cookies, although this may impair the operation of our website(s). People's Postcode Lottery also uses web beacons, which are small image files which record if a user has opened an email or visited areas of a website.
How do I change my cookie settings?
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
People's Postcode Lottery collects personal information submitted in webforms, through social media, by post and over the phone. The types of information recorded would include name, address, date of birth, email address, telephone number, IP address, bank details, marketing preferences and self-exclusion status. Such information may be recorded from visitors to our website and social media platforms, those writing in to us by post, or those phoning us, be they applicants, players or other visitors. We also collect personal information about your participation in the lottery - for example, information about prizes.
We process some sensitive data where we consider that we have a duty of care to players or visitors to our online services. We process this data when we have consent to do so, where we are required to do so by law or where the information is already in the public domain.
We collect information directly from applicants and players when they voluntarily submit their personal information to us. In certain parts of our website(s), we may provide the opportunity for users to register to use our services or request information.
When this sort of information is collected we will provide the reason for collecting the information and how the information will be used. We reserve the right to add to this list of opportunities available to our users to interact with us. It is completely up to users to provide us with their personal information.
Use of collected information:
Personal information provided to us or collected by us will be used for such activities as responding to inquiries, processing requests and providing and/or promoting our products and services. This may include:
- administering People's Postcode Lottery and generally providing the services requested of us;
- preparing demographic statistics;
- displaying appropriate individualised advertisements and content on our website(s) and social media platforms;
- complying with legal and regulatory obligations;
- communicating with you by post, email, live calls or live chat to provide and/or promote our products, and/or to announce important service changes, new features, technical issues, updates and news about People's Postcode Lottery and Novamedia group products and services;
- to administer contests and competitions.
People's Postcode Lottery contracts with third party operators for them to operate Postcode Bingo and Postcode Scratch e-gaming products using our Postcode Bingo and Postcode Scratch trade marks. People's Postcode Lottery may communicate with you to promote the Postcode Bingo or Postcode Scratch products provided by such third party operators. Apart from this, People's Postcode Lottery will not send you information regarding any third party commercial offers or advertisements.
If you do not wish to receive such promotional communications from us please notify us (see Legal rights below).
Telephone calls to and from our Customer Experience team are recorded for training and security purposes. People's Postcode Lottery will not send you unsolicited information including email regarding and third party commercial offers or advertisements.
Disclosures of personal information:
We may disclose your information to other companies that we have contracted with to provide services to us or on our behalf.
With your agreement, we may disclose your information, to our third party white label eGaming partners (e.g. Postcode Scratch) whose products and services may be of interest to you.
We may disclose your information in order to search the files of a bank account and identity verification agency, when you apply to subscribe to our service.
We may use aggregate information and statistics for the purposes of monitoring usage of our services in order to help us develop our services, and may provide such aggregate information to third parties, for example advertisers. These statistics do not include information that can be used to identify any individual.
The organisations that we disclose personal data to are obliged to comply with rules on data protection, information security, confidentiality and access control.
We will not pass on your personal information to third parties except in accordance with this policy and our Terms and Conditions or where we are required to disclose that information in order to comply with any legal or regulatory requirements.
Our website(s) may contain links to other sites. Although utmost care is exercised in providing links to sites that share our high standards, People's Postcode Lottery shall not be responsible for the content, security, availability and privacy practices used by such linked sites.
The linked pages are provided for the convenience of our site users only and do not constitute an approval of their services or practices.
Links from other websites to our home page do not require prior permission from us but deep linking into any other page of our website(s) should not be effected without prior permission from us.
You have legal rights of access to personal information that we hold about you and may review or update any personal information that is provided to us or collected through this website on written request to us. You can also inform us that you do not want us to send you promotional communications as discussed in "What type of information we collect and how it is used", above. If you want to exercise these rights or have any queries regarding this policy, please e-mail firstname.lastname@example.org
Information security is critical to our activities. People's Postcode Lottery is committed to ensuring information confidentiality, integrity and availability as part of our ISO 27001 certification. We are also subject to annual security audit to ensure that we meet the requirements mandated by the Gambling Commission.
The methods we use to ensure data is safeguarded while being sent over unprotected communications paths such as the internet are industry-standard. When information reaches us, we store it securely and only provide access to it by those who are authorised. Although we safeguard your personal information once received, People's Postcode Lottery cannot guarantee the safety of any personal information you transmit to us using online methods.
People's Postcode Lottery uses and maintains strict physical, electronic and administrative safeguards to protect users' personal information from unauthorised or inappropriate access. Personal information collected by us is stored in secure operating environments that are not accessible by the public. Employees, business partners and affiliates who misuse a user's personal information may be liable to sanctions including legal or disciplinary actions.
The company has a fully certified Information Security management system and have in place a comprehensive security management program for the purpose of eliminating the risks posed by potential threats to the company's electronic information resources. The controls that have been put in place protect against unauthorised access, disclosure, modification or destruction. Any person or group that accesses the company's website(s) and other e-systems must, however, recognise the responsibility to preserve the security and confidentiality of resources/systems and respect the right of other users.