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Postcode Support Trust
The Silver Line Helpline logo

The Silver Line Helpline

The Silver Line Helpline is a free, 24/7 confidential helpline for older people who are suffering from loneliness or isolation

Founded by Dame Esther Rantzen in 2013, The Silver Line provides a helpline for older people struggling with loneliness and isolation across the UK.

It does this primarily through a free and confidential Helpline, which is open 24 hours a day, 365 days a year. When there is nowhere else for older people to turn - any time of the day or night - The Silver Line Helpline is there to offer friendship and support.

The Silver Line Helpline was set up to:

  • Offer information, friendship and advice,
  • Link callers to local groups and services, and
  • Protect and support older people who are suffering abuse and neglect.

The alarming increase in loneliness and isolation suffered by older people in the UK is damaging to mental and physical health. Chronic loneliness can cause serious harm, and is associated with a greater risk of coronary heart disease, stroke, depression, and an increased risk of Alzheimer's.

Each year, it answers about 280,000 calls, many from older people who have no one else to speak to.

Thanks to the amazing support from players of People's Postcode Lottery since 2016, The Silver Line Helpline continues to work hard, day and night, to help lonely and isolated older people.

Head office and contact info

Call 020 7224 2020Email
The Silver Line Helpline
7th Floor
One America Square
17 Crosswall