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To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at

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Making Changes

How can I cancel my People's Postcode Lottery subscription?

If you would like to cancel your subscription to People's Postcode Lottery, you can do so at any time. Simply call us on freephone number 0808 109 8765 or use our request to cancel form.

What is the Postcode Lottery and how does it work?

Before you cancel, however, it's worth remembering some of the benefits of playing People's Postcode Lottery. Not only do our players win cash prizes, but good causes also receive essential support. Players sign up with their postcode and pay £12 per month. Once their subscription starts playing, they are automatically entered into every draw with prizes announced every day of the month.

Benefits of Playing

Every day from Monday to Friday there are £1,000 prizes to be won. On Saturdays players can win a share of £1 Million, and on Sundays players can each win £30,000. Every month players in a postcode sector share £3 Million or more. See what you could win or find out more about our prizes in our FAQ.

If you would like to check if you've won a prize, you can find the results by:

  • Checking out the Lottery Results section on our website.

  • Calling us on freephone number 0808 109 8765.

However, if you do win a prize we'll notify you by email, SMS message, letter or phone call depending on the amount. We recommend that players register an email address with us and keep their address and telephone details up to date to ensure they can be notified of any prize wins.

Charity Funding

With your subscription, 33% of the ticket price goes to supporting charities. Our players have raised over £1.3 Billion for good causes. By playing People's Postcode Lottery, you have the chance to win amazing prizes but also help charities do vital work. Find out more about how your ticket supports charity. Check out the latest news on how player funding is helping charity projects.

Changes to your subscription

If you would like to make a change to your account, such as your contact details, give us a call on freephone number 0808 109 8765.

You can also email us at If you are seeking any changes to your account, please provide your full name, address and date of birth within your email.

Finally, you can write to us, stating what your previous details were and what you'd like them to be. The address is:

People's Postcode Lottery, 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom.

If, rather than cancelling, you would just like to amend the number of tickets you play with, our Customer Experience team can make any changes for you. If you wish to reduce your number of subscriptions, call us on freephone number 0808 109 8765. Discussing changes in a telephone call allows us to get all the necessary information from you and we can confirm back to you that the required changes are in place and when your last draw date will be on any cancelled subscription.

If you need to change your bank details, please call us or email us. Unfortunately, it's not possible to request changes in bank account details by post.

If you play with PayPal or Debit Card subscriptions and wish to add bank details, or change the bank details we have on record, you can call us on freephone number 0808 109 8765. In this case, to register (or amend) a prize payout bank account, you can also email or write in.

Please note that you cannot email or write in to request a change to your Debit Card payment details. If you are updating your Debit Card we need you to call us on freephone number 0808 109 8765.

What are your chances of winning?

In 2023, 84% of players won prizes with People's Postcode Lottery. These included our £30,000 Street Prizes, shares of the monthly Postcode Millions prize and our weekly Millionaire Street prize, £1,000 prizes, £10 wins, Prize Vouchers and E-Gift Cards. Thousands of postcodes win each week, and millions of pounds in prizes is won every month. For £12 a month, players are automatically entered into all People's Postcode Lottery draws. Winning postcodes are announced every single day of the month. Only playing postcodes are entered into the Postcode Lottery draws, so prizes are always guaranteed to be won.

If you sign up and play, you'll a win a prize if your postcode gets lucky. You never know when a big win is coming your way. Neighbours in Patchway were astounded when their postcode netted them £30,000 Street Prizes twice in just seven months. We've even had the same postcode win the Postcode Millions prize twice.

It isn't possible to predict the likelihood of winning a prize in future draws as this depends on the number of postcodes and tickets entered into the draws, and this can vary.

Will I still be charged for the next draw?

Once you have cancelled your subscription, we will not request payment for any future draws. However, in line with our T&Cs, any pending payments or successful payments already made for our next draws will not be refunded and any resulting wins from those draws will be paid in the normal manner. In these circumstances your cancellation will take effect from the following month.

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