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To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at info@postcodelottery.co.uk.

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Making Changes

How can I change my bank details?

If you need to change your bank details, please call us on freephone number 0808 109 8765. Unfortunately, it's not possible to request changes in bank account details by email or post. These updates must be discussed in a telephone call.

If you play with PayPal or Debit Card subscriptions and wish to add bank details, or change the bank details we have on record, you can call us on freephone number 0808 109 8765. In this case, to register (or amend) a prize payout bank account, you can also email or write in. Please note that you cannot email or write in to request a change to your Debit Card payment details. If you are updating your Debit Card (or a bank account which pays for your subscription) we need you to call us on freephone number 0808 109 8765.

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