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Making Changes

How can I change my personal information?

  • You can register updates to all your personal information by calling us on freephone number 0808 109 8765.
  • You can also email requests of this type to info@postcodelottery.co.uk. If you are seeking any changes to your account, please note your full name, address and date of birth in your email.
  • You can also submit a request for these changes by post. Please write to the address below, stating what your previous details were and what you'd like to change them to be.

People's Postcode Lottery
28 Charlotte Square
Edinburgh
EH2 4ET
United Kingdom

All requests will receive written confirmation of receipt and of any changes made. Please note, it's not possible for players paying by Direct Debit to request changes in bank details by email or post: these updates must be discussed in a telephone call. If you choose to contact us by email or letter, your update is not in place until we confirm your change. If you wish to make a change ahead of the next monthly draws (traditionally the first Wednesday of each month), its strongly recommended that you call us on freephone number 0808 109 8765. By calling, we can ensure your update is in place ready for the following draws.

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