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To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at

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Making Changes

How can I change my personal information?

You can register updates to all your personal information by calling us on freephone number 0808 109 8765.

You can email us at If you are seeking any changes to your account, please note your full name, address and date of birth in your email.

You can also write to us at the address below, stating what your previous details were and what you'd like them to be.

People's Postcode Lottery
28 Charlotte Square
United Kingdom

All requests will receive written confirmation of receipt and of any changes made. Please note, it's not possible for players paying by Direct Debit to request changes in bank details by post: these updates must be discussed in a telephone call or via email. 

If you wish to make a change, we recommend that you call us on freephone number 0808 109 8765. On a call, we can confirm whether your amend can be made ahead of our next monthly draw.

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