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To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at

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Avoiding Scams

What security measures are in place to protect players?

At People's Postcode Lottery, we take security very seriously. If you are unsure about any communication you receive, please contact us on 0808 109 8765 or email and we will be happy to advise.

To find out if your postcode has been a winner, you can visit our Lottery Results page and search your postcode in our winners map.

If you have received a fraudulent communication, report it to the national fraud and cyber crime reporting centre at or 0300 123 2040

Avoiding Fraud

In common with other reputable companies, we are aware that scammers may use our brand to defraud innocent individuals. We have provided some tips and examples of things to watch out for to make sure you can spot any fake communication claiming to be from us, but if you are ever unsure just get in touch with our team on 0808 109 8765.

  • Remember legitimate lotteries will never ask you to pay anything to receive your winnings or to keep your win a secret.
  • If you haven't bought a ticket, you can't be a winner and you can only win a prize which has been advertised.
  • Even if an email or letter appears to be from a company you know, contact them via another method to confirm they sent it.

Fair Draws

On the first Wednesday of every month, we carry out our draws. For each draw, there is a set of prizes announced over the week from Saturday to Friday. The draws are performed in the presence of an independent adjudicator who verifies the accuracy and transparency of the process and confirms the winning postcodes.

Only playing postcodes are entered into the draws, so there are guaranteed winners and never any rollovers. As playing postcodes are entered into every draw, players can win more than once.

How We Protect You

Ensuring data and personal information is protected and managed securely is incredibly important to us.

In March 2018, People's Postcode Lottery was assessed by BSI and awarded the data protection standard BS10012 – one of the first companies in the UK to do so. This means we have been recognised for taking a best practice approach when acquiring, storing, processing and sharing personal data. People's Postcode Lottery is also ISO20071 accredited, which recognises that we maintain the highest security standards.

When we are talking to you on the phone, whether we call you or you call us, we will always ask you at least two security questions so we can make sure we are speaking to the right person before disclosing any information about your account.

If you are unsure about any communication you receive, please contact us on 0808 109 8765 or email and we will be happy to advise.

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