Your browser or operating system is not supported

If you view our website on this device, the site will not display as intended. Some functionality may not work correctly.

We recommend you upgrade your software or view our website on an alternate device or browser.

To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at

Skip to Main Content


Support At Christmas

Player-supported charity Crisis will still be there for those who need its help this Christmas
With the help of our players, charity Crisis is adapting its services this Christmas so it can be there for those who need it

Crisis is the national charity for people who are homeless. Every Christmas, Crisis mobilises a unique volunteering effort to provide warmth, companionship, and vital services to people facing homelessness at one of the toughest times of the year.

At Christmas, and throughout the rest of the year, Crisis helps people out of homelessness, and campaigns for the social changes needed to solve it altogether.

2020 has been a tough year for many of us. It's reminded us how much we depend on each other for connection, hope, and support in difficult times, and of the importance of a safe and secure home.

Everyone in our society should have a safe place to call home. But right now, many people are denied this basic human need. Sadly, this Christmas thousands of people will be alone, with nowhere to call home. Many will be experiencing their first homeless Christmas.

It's not right that this Christmas thousands of people will be alone, forced onto the streets, into sofa surfing, or into a hostel with no-one to be with. Sleeping rough is incredibly dangerous, and never more so than during the Coronavirus pandemic when there is nowhere to self-isolate and wash your hands. But in winter, when temperatures drop, it's even worse.

Adapting Services

This Christmas, because of Coronavirus, Crisis will need to do things differently. With the help of our players, it is adapting its services so it can still be there for those who need it. Guests receiving support from Crisis this Christmas will have access to:

  • Somewhere safe to stay,
  • Support from volunteer befrienders,
  • Essential food and festive treats,
  • Phone and online support,
  • Christmas activity packs of arts and crafts, games and quizzes,
  • Health and wellbeing programmes,
  • Year-round support with training and education,
  • Advice on housing, employment and benefits, and
  • The chance to leave homelessness behind for good.

After Christmas, Crisis continues supporting people throughout the year at its 11 Skylight centres. Here, frontline staff work side by side with people, offering support with employment, housing and mental health to help them move out of homelessness for good.

With player support, Crisis has adapted its year-round services to continue providing connection and support to people throughout the pandemic.

Since last Christmas, hundreds of people experiencing homelessness have gained qualifications, which improved their wellbeing and confidence and gave them real opportunities to take the first steps out of homelessness. Last year, with support from Crisis, over 2,000 people had their homelessness ended.

Crisis is incredibly grateful to the generosity and continued support from our players.

Deserving Causes

Support from our players is helping charities and good causes in many different areas. Not only that, by playing People's Postcode Lottery you're in with the chance to win superb Prizes every day. Why not check out How It Works to find out more?

Published: 07/12/2020

Read next