Some email providers mark emails from senders who aren't in your address book as spam. To make sure you receive our emails, and can see them as they were intended to be seen, add our email address to your address book and safe sender list.

To do so, please add the email addresses info@mail.postcodelottery.co.uk, info@email.postcodelottery.co.uk, and info@service.postcodelottery.co.uk to your contacts. If you have found that our emails are already being marked as spam, please try the below steps.

Outlook 2013/2016/2019 and Outlook for Microsoft 365

  1. Go to the Home tab.
  2. In the Delete group, select Junk.
  3. Select Junk E-mail Options.
  4. In the Junk Email Options dialog box, go to the Safe Senders tab.
  5. Click Add.
  6. In the Add address or domain dialog box, enter the email address you want to safelist. For example, info@mail.postcodelottery.co.uk, info@email.postcodelottery.co.uk, or info@service.postcodelottery.co.uk.
  7. Click OK. The email address or domain appears in the Safe Senders List.
  8. Click OK.

Outlook 2003/2007/2010

  1. Open an email from info@mail.postcodelottery.co.uk, info@email.postcodelottery.co.uk, or info@service.postcodelottery.co.uk.
  2. Right-click the line below the Subject line (it might say Click here to download pictures).
Add Sender to Safe Senders List
  1. In the menu, click Add Sender to Safe Senders List.

Google Mail (Gmail)

  1. Open an email from info@mail.postcodelottery.co.uk, info@email.postcodelottery.co.uk, or info@service.postcodelottery.co.uk.
  2. Click on the arrow next to the Reply button at the top right of the email.
  3. In the menu, click Add sender to contacts.

Yahoo Mail

  1. Open an email from info@mail.postcodelottery.co.uk, info@email.postcodelottery.co.uk, or info@service.postcodelottery.co.uk.
  2. Click on the green plus sign (+) next to the email address.
  3. Click Add to Address Book.

Hotmail/MSN/Outlook.com

  1. In the top right of your inbox, click the gear icon, then click on Options.
  2. Click Safe and blocked senders.
  3. Click Safe senders.
  4. Type in the email address info@mail.postcodelottery.co.uk, info@email.postcodelottery.co.uk, or info@service.postcodelottery.co.uk, then click Add to list >>.

Checking Webmail for Missing Emails

Some email set-ups don't automatically retrieve emails from your spam folder.

With this type of set-up, emails won't filter through to your inboxes because they've been moved to a spam folder only accessible from your webmail account.

Accessing emails from this type of account:

  1. Log in to the online webmail version of your email account.
  2. If you find missing emails in the spam folder here, mark the emails as not spam.
  3. You will also need to add us to your safe sender list, to ensure future emails don't end up in the spam folder.