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Spam Filters

Some email providers mark emails from senders who aren't in your address book as spam. To make sure you receive our emails, and can see them as they were intended to be seen, add our email address to your address book and safe sender list.

To do so, please add the email address '' to your contacts. If you have found that our emails are already being marked as spam, please try the below steps.

Outlook 2003/2007/2010/2013

  • Open an email from
  • Right click on the line below the subject line (It might say 'Click here to download pictures...')
Add Sender to Safe Senders List
  • Select 'Add Sender to Safe Senders List'

Google Mail (Gmail)

  • Open an email from
  • Click on the arrow next to the 'Reply' button at the top right of the email
  • In the menu, click 'Add sender to contacts'.

Yahoo Mail

  • Open an email from
  • Click on the green plus sign (+) next to the email address
  • Click 'Add to Address Book'


  • In the top right of your inbox, click the gear icon, then click on 'Options'
  • Click on 'Safe and blocked senders'
  • Click on 'Safe senders'
  • Type in the email address, and click 'Add to list >>'.