Spam Filters

Some email providers mark emails from senders who aren't in your address book as spam. To make sure you receive our emails, and can see them as they were intended to be seen, add our email address to your address book and safe sender list.

To do so, please add the email addresses

to your contacts. If you have found that our emails are already being marked as spam, please try the below steps.

Outlook 2013/2016/2019 and Outlook for Microsoft 365

Outlook 2003/2007/2010

Press Shift and F10 to toggle the context menu

  • In the menu, click Add Sender to Safe Senders List.

Google Mail (Gmail)

Yahoo Mail

Hotmail/MSN/Outlook.com

Checking Webmail for Missing Emails

Some email set-ups don't automatically retrieve emails from your spam folder.

With this type of set-up, emails won't filter through to your inboxes because they've been moved to a spam folder only accessible from your webmail account.

Accessing emails from this type of account:

  • Log in to the online webmail version of your email account.

  • If you find missing emails in the spam folder here, mark the emails as not spam.

  • You will also need to add us to your safe sender list, to ensure future emails don't end up in the spam folder.