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To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at

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How will I know if I have won and when will I receive my “LetterBox Prize”?

You will be notified by a letter from Royal Mail containing your prize which will be sent directly to your registered correspondence address. You can check if your postcode has won these LetterBox Prizes in our non-cash prizes winner search.

There is no action required to receive or claim your prize. If you have not received your prize within one week of the prize announcement date, then please Contact Us and our Customer Experience team can assist you.

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