I signed up to play on the People's Postcode Lottery website but I haven't received a confirmation email yet. What should I do?

When you sign up to play through our website, we'll send you a confirmation email containing important information about your subscription(s). If you don't receive this email within an hour of signing up, the first thing to do is to check the SPAM folder in your email. Sometimes emails from new contacts or businesses get filtered due to being mistakenly marked as SPAM. If possible, log into your email through the website for your email provider (rather than through a program like Outlook, or a mobile app) and check the SPAM folder.

The next step to take is to add People's Postcode Lottery to your safe sender list. This just tells your email provider that you want to receive emails from us. For instructions on how to do this, take a look at our guide to spam filters.   

If, after making these changes, you've still not received our email, please give our Customer Experience team a call on 0808 109 8765 and we can investigate further.

Help & Contact us

You can register updates to all your personal information by calling us on freephone number 0808 109 8765. You can also email us at info@postcodelottery.co.uk. If you are seeking any changes to your account, please note your full name, address and date of birth in your email.

You can also write to us at the address below, stating what your previous details were and what you'd like them to be.

People's Postcode Lottery
28 Charlotte Square
Edinburgh
EH2 4ET
United Kingdom

All requests will receive written confirmation of receipt and of any changes made. Please note, it's not possible for players paying by Direct Debit to request changes in bank details by post: updates like these must be discussed in a telephone call or via email. 

If you wish to make a change, we recommend that you call us on freephone number 0808 109 8765. On a call, we can confirm whether your amend can be made ahead of our next monthly draw.