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To sign up to play or for help with your People’s Postcode Lottery account, call our Customer Experience team on 0808 109 8765 or email us at info@postcodelottery.co.uk.

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Draws & Payments

When will my payments be taken?

In your first month, two payments may be taken close together. These are payments for each of your first two months of play. Tickets are paid monthly in advance simply to ensure that you play in draws from the earliest opportunity. After this first month, payments will only occur once every month. The exact timing of when these regular payments are taken depends on your choice of payment method.

Direct Debit customers have their payments taken either at an early collection date (on or around the 10th of each month) or at a late collection date (around the end of each month). 

For specific information on your payment date schedule, call our Customer Experience staff on freephone number 0808 109 8765.

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