Help

Please don't hesitate to contact us with any questions. Please give our friendly experts in the Customer Experience team a call on our freephone number 0808 109 8765.

You can also email queries to info@postcodelottery.co.uk. Please note that you should allow up to 3 days for a response by email. If you're seeking to make any changes to your account details, please note your full name, address and date of birth in your email.

For our full list of our contact information, see Contact Us.

You can see a list of common questions and answers in our Frequently Asked Questions. There's helpful information for queries on

• Getting In Touch
• Signing Up
• Prizes
• Postcode Millions
• Draws & Payments
• Winning Cash
• Lottery Odds
• Charities
• Making Changes
• Avoiding Scams

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